At Bourbon UK, customer satisfaction is important. If you are not completely satisfied with your purchase, this policy outlines your rights regarding returns, refunds, and cancellations.
Return Eligibility
Products may be returned within 14 days of delivery provided that:
- The item remains unopened and unused.
- The product is returned in its original packaging.
- The item is in a resalable condition.
- Proof of purchase is provided.
Non-Returnable Items
For health, safety, and legal reasons, the following items cannot be returned:
- Opened bottles
- Partially consumed products
- Personalised or custom orders
- Gift cards
- Clearance or sale items (unless faulty)
Damaged or Incorrect Orders
If an item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
Photographic evidence may be requested to assist with the investigation and resolution process.
Refunds
Once a returned item has been received and inspected, a refund will be processed to the original payment method.
Refunds are typically issued within 5–10 business days, depending on your payment provider.
Order Cancellations
Orders may be cancelled before dispatch. Once an order has been shipped, it will be subject to the returns process outlined above.
Return Shipping
Unless an item is faulty, damaged, or supplied incorrectly, return shipping costs are the responsibility of the customer.
Contact Us
For any questions regarding returns or refunds, please contact our customer support team:
Email: info@bourbonuk.co.uk
Policy Updates
This Refund and Returns Policy may be updated from time to time. Any changes will be posted on this page.
Last Updated: June 2026
Important: As Bourbon UK sells age-restricted products, returns and refunds should always comply with UK consumer protection laws and alcohol sales regulations. It is recommended to have this policy reviewed by a legal professional before publishing.